TERMS

TERMS AND CONDITIONS OF SALE LAST UPDATED ON OCTOBER 6, 2022

I. GENERAL

  1. These Terms and Conditions ("Terms") govern your relationship with UMG Commercial Services, Inc. ("UMG") when using UMG’s online services ("Services") via this webstore ("Webstore"). "UMG" includes UMG and its affiliates, subsidiaries, and parent companies. UMG may use third-party services to assist in providing this Webstore.

  2. By purchasing products via this Webstore, you agree to these Terms and UMG’s Privacy Policy. If you disagree, you may not use this Webstore.

  3. Orders must be placed through this Webstore. UMG does not accept orders via telephone.

  4. You should print a copy of these Terms for future reference.

  5. For questions about these Terms, contact UMG at customercare@umgstores.com.

  6. Placing an order may require using third-party apps, and you agree to their terms and conditions.

II. CHANGES TO THESE TERMS

  1. UMG may change these Terms periodically, effective when posted on this Webstore. Regularly check for updates, as your continued use means you accept the changes.

  2. You are subject to the policies and Terms in force when you order unless changes are required by law or government authority.

III. WEBSTORE CONTENT

  1. The Services, this Webstore, and all related content are owned or licensed by UMG. All rights are reserved.

  2. The Webstore and content are for personal, non-commercial use unless otherwise specified.

  3. You may not use, transfer, copy, reproduce, or modify any part of this Webstore or its content without UMG’s express written agreement.

IV. SYSTEM REQUIREMENTS

  1. You may not:
    • Restrict other users' enjoyment of this Webstore or Services.
    • Damage, disable, or impair this Webstore or Services.
    • Upload harmful materials or false statements.
    • Impersonate others or misrepresent affiliations.
    • Exploit information or materials for commercial purposes.
    • Engage in spamming or harvesting information.
    • Attempt unauthorized access to other systems.
    • Reproduce or exploit this Webstore or its content for commercial purposes.

V. UMG’S SOFTWARE

  1. Software used for Services is owned or licensed by UMG. You may use it only for the Services as per these Terms.

VI. REGISTRATION AND PASSWORDS

  1. Registration may require providing certain information and setting up a username and password. Provide accurate information. UMG may revoke your password at any time.

  2. You are responsible for maintaining your account's confidentiality and all activities under your account.

  3. Notify UMG immediately of any unauthorized use of your password or account.

  4. UMG is not liable for any loss resulting from the disclosure of your password.

  5. Keep your account information up to date. Email customercare@umgstores.com for changes.

  6. Ensure your computer meets technical requirements for the Services. You may need third-party software, subject to its terms.

  7. Refer to UMG’s Privacy Policy for information on data usage and cookies.

VII. UMG’S PRODUCTS

  1. The Webstore may allow you to:

    • Purchase physical products.
    • Download digital products.
    • Purchase mobile products.
    • Download or participate in online games.
    • Stream music and videos.
    • Offer services on a subscription basis.

  2. Shipping and delivery dates for limited edition and pre-order sales are not guaranteed.

  3. Returns or exchanges are not accepted for limited edition products.

  4. Products are limited to listed sizes, colors, and variants.

  5. Future products offered on this Webstore are also covered by these Terms.

VIII. PLACING AN ORDER

  1. By ordering, you confirm you are legally capable of entering into binding contracts and are at least 18 years old. If under 18, a parent or guardian must accept these Terms on your behalf.

  2. Follow on-screen instructions to place an order.

  3. Selected items will be placed in your "shopping basket." Remove items by clicking "remove."

  4. Provide necessary information to process your order at checkout.

  5. UMG cannot change existing orders once processed. Follow the cancellation policy if needed.

  6. You will receive an order summary on screen or by email, acknowledging receipt of your order. This does not mean your order is accepted. Acceptance occurs when UMG sends a dispatch confirmation email.

  7. UMG may reject, modify, or cancel orders for any reason before shipping. If rejected after payment, UMG will refund you according to the refund policy.

  8. Shipping dates are not guaranteed unless specified. All timelines are estimated, and UMG is not liable for delays.

  9. If you selected trackable shipping, tracking information will be emailed to you.

  10. Shipping delays may occur if incorrect addresses are provided. UMG is not responsible for lost packages due to incorrect addresses.

  11. If an order is returned due to a shipping error, UMG will contact you for an updated address. If no response within ten business days, UMG may refund your order.

  12. UMG reserves the right to ship orders once all items are available or split into multiple shipments at UMG’s discretion. Split shipping options may be offered at checkout.

  13. UMG may offer expedited shipping options, but split shipping is not available for these orders. Expedited shipping timelines are based on when items are ready to ship.

IX. GENERAL DISCLAIMER

  1. Product prices reflect discounts and are limited to stock on hand. Offers are not valid on prior purchases, gift cards, taxes, shipping, or handling charges. Offers cannot be combined with other promotions. Purchaser must pay applicable taxes. UMG may modify or end promotions at any time. Offers apply only to the United States unless noted.

X. PAYMENT

  1. UMG accepts various payment options. Prices exclude sales tax unless stated. UMG may change prices by posting new prices on this Webstore.

  2. By paying, you confirm the card is yours and has sufficient funds.

  3. Prices may exclude delivery charges, calculated at checkout.

  4. Despite efforts, some items may be incorrectly priced. UMG will verify prices and charge the correct amount at dispatch. If the correct price is higher, UMG may contact you or reject your order. UMG is not obligated to provide products at an incorrect price.

  5. Billing occurs before or at dispatch for physical products or at purchase for digital content.

  6. UMG may use third-party services for payments and ensures security for credit card data.

  7. UMG checks transactions for fraud and may delay orders flagged for fraud. Contact customercare@umgstores.com with questions.

XI. CANCELLATION, DELIVERY, AND USAGE RULES

  1. Digital Content

    • You have a 14-day cancellation period for digital content orders. However, downloading or streaming before this period ends waives this right.
    • Digital content can be accessed via your login details. UMG may send digital or physical goods in partial deliveries.
    • Digital content is for personal, non-commercial use. Contact customercare@umgstores.com for download issues.
    • Defective digital content will be repaired, replaced, or refunded.

  2. Physical Products

    • You may cancel physical product orders before shipping by emailing customercare@umgstores.com. If shipped, return for store credit within five days. Refunds follow UMG’s policy.
    • Follow UMG’s return instructions for cancellations. Return items in original condition.
    • Cancellation rights do not apply to unsealed CDs/DVDs, custom products, digital content, final sale items, limited edition merchandise, or worn/washed items.
    • UMG will attempt to fulfill orders by the estimated delivery date but is not liable for delays.
    • Ownership of products transfers upon full payment.

XII. DAMAGED, INCORRECT, OR INCOMPLETE ORDERS

  1. Contact customercare@umgstores.com for damaged, incorrect, or incomplete orders.
    • Provide photo evidence for damaged items. UMG will issue a return label and replace the product upon receipt.
    • Incorrect items will be returned and replaced upon receipt.
    • UMG does not provide return labels for worn or washed items.

XIII. REFUND POLICY

  1. If you cancel a purchase, UMG will process the refund promptly, including standard delivery costs. You are responsible for return shipping costs.
  2. If a product is defective, UMG will examine and notify you of the refund.
  3. UMG will notify you if it cancels your order and provide a refund.
  4. Refunds for defective products include delivery charges and return shipping costs.
  5. Refunds are processed using the original payment method. Keep gift cards for refunds.

XIV. TECHNICAL PROBLEMS

  1. Technical issues may delay or prevent delivery. Remedies include replacement or refund.
  2. UMG is not liable for delivery failures caused by incorrect information, inadequate computer requirements, failure to follow instructions, or events beyond UMG’s control.

XV. INTERNATIONAL ORDERS; IMPORT DUTY

  1. International orders may take up to eight weeks for delivery.
  2. International orders may incur import duties and taxes. You are responsible for payment and compliance with local laws. UMG is not liable for breaches.

XVI. GAMES

  1. UMG may offer games and applications on this Webstore, subject to additional terms:
    • Content is protected by intellectual property laws.
    • Games and materials are for personal, non-commercial use.
    • Unauthorized use terminates granted permissions or licenses.
    • UMG may terminate or modify access to games without notice.
    • UMG’s games are subject to UMG’s policies and rules.
    • Electronic communications consent is required for game